This Privacy Policy sets out how Carryproof ("we", "us", "our") gathers, uses, keeps, and shares your personal information whenever you browse carryproofshop.com (the "Site") or buy from us. It also outlines the rights you hold over your personal information and how to reach us if you have any concerns.
Our commitment is to manage your personal information in line with the privacy laws that apply to us, including the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), the Australian Privacy Act 1988 with its Australian Privacy Principles (APPs), and any other relevant data protection legislation.
1. The Personal Information We Collect
There are two categories of personal information that we collect:
Order and Account Information — if you make a purchase, or try to, we gather your name, billing and shipping address, email address, phone number, and payment details. Full payment card details are not stored by us; our payment providers process them securely.
Device and Usage Information — whenever you visit our Site, we automatically gather details about your device and how you browse, such as your IP address, browser type, operating system, time zone, the pages you view, the search terms that brought you to our Site, and the way you interact with it. Cookies, log files, web beacons, tags, and pixels are used to collect this information.
2. How Your Personal Information Is Collected
You provide personal information to us directly when you place an order, set up an account, get in touch with our support team, sign up for our email or SMS marketing, or otherwise engage with our Site. Information is also gathered automatically through cookies and tracking technologies while you browse the Site.
Our collection is limited to personal information that is reasonably necessary for our business functions. We do not knowingly collect personal information from children below the age of 13.
3. How Your Personal Information Is Used
Your personal information is used by us for these purposes:
- To handle and fulfil your orders, which covers processing payments, shipping, and sending order confirmations and invoices.
- To keep in touch with you about your orders, including customer service and support enquiries.
- To send you marketing messages by email or SMS, where you have given consent or where we have a legitimate interest in sending them.
- To check orders for possible fraud or risk.
- To refine and enhance our Site by means of analytics.
- To display targeted ads on third-party platforms that draw on your browsing behaviour.
- To meet our legal obligations.
Without your consent, we will not put your personal information to any use that conflicts with the reason it was originally collected.
4. Email and SMS Marketing
When you enter your phone number at checkout or in any opt-in form, you agree to get text messages (SMS) from us regarding your orders, abandoned checkouts, and promotional offers. How often you receive messages varies, and standard message and data rates may apply. Agreeing to receive SMS messages is not required in order to make a purchase.
If you have signed up for our email marketing, we will send you promotional messages about our products and offers. You may unsubscribe from emails whenever you like by using the unsubscribe link included in any message, or stop SMS by replying STOP to any message. You can also opt out by writing to contact@carryproofshop.com. Once you have opted out, you may still get transactional messages tied to active orders.
We never sell or rent your contact details to third parties so they can use them for their own marketing.
5. Cookies and Tracking Technologies
To enhance your experience on our Site, analyse traffic, and deliver targeted advertising, we use cookies and similar tracking technologies. These include:
- Essential cookies — needed for the Site to work properly, for example shopping cart and session cookies.
- Analytics cookies — help us understand the ways visitors use our Site.
- Marketing and advertising pixels — used by platforms like Meta (Facebook/Instagram), Google, TikTok, and Snapchat to present relevant ads based on your browsing behaviour.
Cookie preferences can be managed through the consent banner shown when you visit the Site. Cookies can also be turned off in your browser settings, although doing so could change how the Site works for you.
6. Who Receives Your Personal Information
Your personal information is shared with trusted third parties that help us run our business. Typically, these include:
- Shopify — the ecommerce platform we use.
- Email and SMS marketing providers — for handling our marketing messages.
- Analytics providers — for example Google Analytics, which gives insight into how the website performs.
- Advertising platforms — for example Meta, Google, TikTok, and Snapchat, used for targeted advertising.
- Payment processors — among them Visa, Mastercard, PayPal, Apple Pay, and comparable providers, which handle transactions securely.
- Shipping and fulfilment partners — who get your orders to you.
Your personal information may also be disclosed when the law requires it, when we receive a valid legal request, or when we need to defend our legal rights. We never sell your personal information to third parties.
7. Transfers of Data Abroad
Your personal information can be transferred to, held, and processed in countries other than the one where you live, including jurisdictions with data protection laws that differ from those in your country. When we send personal information across borders, we take reasonable measures to make sure it is treated in line with this policy and the privacy laws that apply.
8. Data Security
Reasonable steps are taken by us to guard your personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. All transactions on our Site are protected with SSL (Secure Socket Layer) encryption. Payment details are handled by PCI-DSS compliant providers and are not kept on our systems.
Should we learn of a data breach likely to cause serious harm, we will inform the affected individuals and the relevant authorities as applicable law requires.
9. Data Retention
We keep your personal information only as long as needed to achieve the purposes it was gathered for, such as delivering our services, meeting legal duties, settling disputes, and enforcing our agreements. Once personal information is no longer needed, we will take reasonable measures to destroy it or remove anything that identifies you.
10. Your Rights
Depending on your location, you may hold the following rights regarding your personal information:
- Right to access — you can request a copy of the personal data that we have stored about you.
- Right to correction — you may ask us to fix any information that is inaccurate or incomplete.
- Right to deletion — you may ask us to erase your personal information, subject to any legal duties that require us to keep it.
- Right to object — you may object, at any time, to us using your personal information for direct marketing.
- Right to data portability — in some circumstances, you may ask us to supply your data in a portable format.
- Right to withdraw consent — where we process your information on the basis of consent, you may withdraw that consent whenever you wish.
To use any of these rights, contact us at contact@carryproofshop.com. We will reply within 30 days. Before acting on your request, we may have to confirm your identity.
Residents of the UK and EU have further rights under the UK GDPR and EU GDPR, including the right to file a complaint with their local data protection authority. Residents of California have rights under the CCPA, including the right to know which personal information is collected and the right to opt out of its sale — we do not sell personal information. Residents of Australia have rights under the Privacy Act 1988 and the Australian Privacy Principles.
11. Complaints
If you are concerned about the way we have handled your personal information, please get in touch with us first at contact@carryproofshop.com. We will look into the matter and reply within 30 days. If our response does not satisfy you, you may contact the data protection authority in your jurisdiction.
12. Changes to This Policy
This Privacy Policy may be updated by us from time to time, and when that happens, this page will be revised to reflect it. We recommend that you check this policy regularly. If you keep using our Site after changes are made, you are accepting the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please reach out to our support team at contact@carryproofshop.com. We aim to reply within 1 business day.
Carryproof · carryproofshop.com · contact@carryproofshop.com